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Privacy Policy

Updated on: 14/07/2025

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ACESO Dental Laboratory (“ACESO,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) and other applicable data privacy laws in Hong Kong.

This Privacy Policy outlines how we collect, use, store, and disclose personal information when you interact with us, including when you visit our website (the “Website”), communicate with us electronically, or engage with our products and services (collectively, the “Services”).

By using our Website or Services, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our Website or Services.

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1. Personal Information We Collect
We may collect personal information from dental professionals, patients, partners, and website visitors. This may include:

  • Full name, contact information, date of birth

  • Medical data, digital scans, photographs, and dental records

  • Clinic or practice details (name, address, professional background)

  • Communication records and preferences

  • Information automatically collected through cookies and tracking technologies

2. Purpose of Use
Your data may be used to:

  • Provide and manage dental lab services

  • Process orders, case submissions, and digital workflows

  • Support communication with your healthcare provider

  • Optimize our Website and customer experience

  • Send updates, promotions, or service announcements (with your consent)

  • Fulfill legal or regulatory obligations

  • Improve internal operations, research, and development

3. Disclosure of Your Information
We may share your data with:

  • Dentists and healthcare providers working on your case

  • Third-party service providers supporting our business (e.g., IT, logistics, marketing), under strict confidentiality

  • Affiliates or business partners in case of corporate transactions

  • Authorities if required by law, regulation, or legal process

We ensure third parties handling your data maintain comparable levels of privacy protection.

4. International Transfers
Your personal data may be transferred to and stored in countries outside Hong Kong where our partners or systems are located. We take reasonable steps to ensure these transfers comply with applicable privacy standards and that your information remains protected.

5. Cookies & Tracking Technologies
We use cookies to improve your browsing experience, understand user behavior, and personalize content. Cookies help us analyze traffic, remember user preferences, and optimize performance.

You can manage or disable cookies through your browser settings. Note that some features may not function properly if cookies are disabled.

6. Data Security
We implement physical, technical, and administrative safeguards to protect your personal data against unauthorized access, alteration, loss, or misuse. Data submitted through our secure portals is encrypted and access-controlled.

7. Children Under 18
Our Website and Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe we may have collected information from a child, please contact us for deletion.

8. Your Rights
You have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent (where applicable)

  • Raise concerns about how your data is handled

To exercise your rights, please contact us at the address below.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of our Website or Services indicates your acceptance of these changes.

10. Contact Us
If you have questions, requests, or complaints regarding this Privacy Policy or how we handle your personal data, please contact:

ACESO Dental Laboratory
Email: [Insert Contact Email]
Address: Lot I9, Road 11, An Phuoc Industrial Park, Long Thanh District, Dong Nai, Vietnam

If you are unsatisfied with our handling of your personal data, you may contact the Office of the Privacy Commissioner for Personal Data (www.pcpd.org.hk).

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